Contact Us

 

Email us at [email protected]. It’s the quickest way to reach us, and it comes straight to the person who can answer.

If your question is about an existing order, include your order number and the ISBN if you have it — it saves a round of emails. We aim to reply within one working day.

 

Order not arrived?

This is what we’re asked about most, and it’s usually one of the following.

Check your junk folder first. Your ISBN and barcode images are generated and emailed automatically the moment your payment goes through, so if nothing has appeared, it’s almost always been filtered.

Ordered a price code barcode? Those are manually made and take 12–24 hours, Monday to Friday.

Using a Hotmail address? Our emails are particularly likely to end up in junk. If it isn’t there either, let us know if you have a different address, and we’ll resend.

Paying by bank transfer? Nothing is sent until the payment reaches us, so allow for the transfer to clear. Card payments are instant.

Still nothing after 24 hours (Monday to Friday)? Email us, and we’ll resend everything.

 

Quick links for quick answers

Frequently Asked Questions: the short answers to most things
How to Use Your ISBN: barcode placement, front matter, listing your book for sale, legal deposit
Important Information: imprint, registration, who can join
Guide to Self-Publishing: printing, pricing, bookshops and e-books

Happy to answer anything that isn’t covered there; just email us.